I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 – 3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

• Average time: 5 – 10 days business days

There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; but we strive to satisfy our customers.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, then cancellation is not possible. All you need to do is send us an email with the subject line “CANCEL”, within 7 days of delivery of the products to your address.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you misspell or auto-fill your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct it within 24 hours.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers sometimes report 1 in 1000 products arrives damaged due to transit handling.

If this happens to you, please contact us with:

    – Your order number.

    – A picture of the damaged product.

Once received, we will be happy to send out another product at no cost to you. 

I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU PLEASE HELP?

If we still have not managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours 🙂